Your Information Technology Journey starts here!
The goal is to ensure employees have the skills and knowledge to use IT resources effectively, maintain security and support the organization's goals from day one.
- Information Technology, Yellow.ai
Who We Are
Strategic Role of the IT Department in Optimizing Technology Utilization
The IT department at Yellow.ai plays a crucial and irreplaceable role, serving as the cornerstone of technological operations and making substantial contributions to the overall success of Yellow.ai. In essence, it acts as a strategic partner, ensuring effective technology utilization to achieve business objectives, enhance operational efficiencies and address the evolving challenges of the digital landscape.
Its responsibilities extend beyond traditional support functions to include innovation leadership, asset security, and strengthening the company's resilience and growth
Employee Identity at Yellow.ai: A Comprehensive Profile
It includes personal and professional details such as role, employee ID, reporting structure, access credentials, responsibilities, and unique identifiers, all working together to create a secure and authenticated workplace environment.
Ensure all this information is accurately updated in your Yellow.ai profile and other IT applications. If any action is needed, please contact the Information Technology team.
E-Mail
JumpCloud
FaceBook
Slack WS
Service Desk+
Google Auth
Devrev
Zoom
Other IT apps
Sophos AV
GitHub
MS Apps
Net Suite
Effective Employee Collaboration
G-Suite Service
Email service is used for communication, collaboration and information exchange between one to another.
The email account can be accessible though JumpCloud portal or it will be redirect and authenticate though Jumpcloud when you are login through browsers.
The email account is applicable for all employees.
Slack Workspace
The Slack is a way for your entire organisation to communicate internally and externally.
Using Slack, your teammates can communicate with each other via instant messaging.
Slack organizes conversations into channels, where everyone can come together in one place to share ideas, make decisions and move work forward.
IT Communication Channels: Connecting for Success
E-Mail Service (it@yellow.ai)
The email service is utilized for communication, collaboration and information exchange between employees.
Top-level IT-related communication or IT clarifications, please contact it@yellow.ai using the E-Mail service
Slack Channel (#it-servicedesk)
All IT-related queries, questions and clarifications are communicating through the Slack channel.
Slack Channels
#it-servicedesk
#indonesia-it-servicedesk
#us-it-servicedesk
These channel are managed by the IT department & you can get the support operational and non-operation hours.
ServiceDesk (Ticketing tool)
The Service Desk manages incidents and service requests, and also handles communication with users.
Incident: An incident is an unplanned interruption or decline in IT service quality, including potential issues that could disrupt service. The goal of incident management is to restore normal service quickly, minimize business impact, and maintain optimal service quality and availability.
Service Request: A Service Desk service request is a formal request from a user for something to be provided. This can include various types of requests, such as:
Access to a particular service (e.g., a request for access to a specific software application)
Information or advice (e.g., how to perform a specific task in an application)
Changes to existing services (e.g., changing a password, modifying user settings)
New hardware or software installations
Provision of additional resources (e.g., more storage space, additional user accounts)
Service requests are typically standardized and can often be managed through predefined processes and procedures to ensure timely and efficient handling. The goal is to fulfill these requests quickly and effectively, ensuring user satisfaction and smooth business operations.
The IT service desk is accessible both from the JumpCloud portal and through Web URL
Phone Call
For any IT-related information, support or clarifications that cannot be addressed through other communication channels, please don't hesitate to reach out to the IT department via phone call. We are here to assist you promptly and ensure your IT needs are met effectively.
Phone No: 080-62467788
- Information Technology, yellow.aiFile Storage and Management
Google Drive
The default storage limit for each employee is up to 2 TB, which is provided and managed by the IT team.
Employees are permitted to upload and store any type of data in Yellow.ai's platform with the ability to share it with others as per the appropriate authorisation settings.
System Data (Local system)
We kindly advise all employees to regularly perform data backups and upload them to Google Drive every two months to mitigate the risk of data loss and enhance security.
In the event of hardware failure, data retrieval may not be guaranteed. Therefore, we highly encourage your proactive efforts in maintaining regular backups to ensure the safety and availability of your critical data.
Network connectivity
To connect to the organisation's Wi-Fi network, simply select the network name from the available Wi-Fi options on your device, enter the provided password if prompted and click "Connect."
Wi-Fi network name: Yellow.ai
Username: Your Email ID
Password: Your JumpCloud's password
Note: This Wi-Fi network can be connect when you are in office
