Your Information Technology Journey starts here!
The goal is to equip employees with the necessary knowledge and skills to effectively utilise IT resources, maintain security and contribute to the organization's goals from day one!!
-Information Technology, Yellow.ai
The IT department serves as a strategically, ensuring efficient technology utilisation throughout the organization.
The IT department at Yellow.ai plays a crucial and irreplaceable role, serving as the cornerstone of technological operations and making substantial contributions to the overall success of Yellow.ai. In essence, it acts as a strategic partner, ensuring effective technology utilization to achieve business objectives, enhance operational efficiencies and address the evolving challenges of the digital landscape.
Its responsibilities span beyond conventional support functions, encompassing innovation leadership, asset security, and
fortifying the company's resilience and prosperity.
An employee's identity is a complete picture of your profile in the context of our yellow.ai.
It includes your personal and professional information such as role, employee ID, reporting, access for all credentials, responsibilities and distinctive identifiers. These informations collaborate to establish a secure and authenticated workplace environment for an employee profiles.
Make sure all of those information should be updated correctly in your yellow.ai’s profile and other IT applications. If any action is required, please reach out to the Information technology team.
Google Mail
JumpCloud
Slack
Service Desk
Devrev
Zoom
Sophos AV
Atlassian
Microsoft Applications
Employee Collaboration
Google Mail (G-suite)
Email service is used for communication, collaboration and information exchange between one to another.
The email account can be accessible though JumpCloud portal or it will be redirect and authenticate though Jumpcloud when you are login through browsers.
The email account is applicable for all employees.
Slack App
The Slack is a way for your entire organisation to communicate internally and externally.
Using Slack, your teammates can communicate with each other via instant messaging.
Slack organizes conversations into channels, where everyone can come together in one place to share ideas, make decisions and move work forward.
IT Communication Channels
Google Mail Service (it@yellow.ai)
The email service is utilized for communication, collaboration and information exchange between employees.
Top-level IT-related communication or IT clarifications, please contact it@yellow.ai using the Google Mail service
Slack Channel (#it-servicedesk)
All IT-related queries, questions and clarifications are communicating through the Slack channel.
Slack Channels
#it-servicedesk
#indonesia-it-servicedesk
#us-it-servicedesk
These channel are managed by the IT department & you can get the support operational and non-operation hours.
ServiceDesk (Ticketing tool)
The Service Desk manages incidents and service requests, and also handles communication with users.
Incident: An incident refers to an unplanned interruption to an IT service or a reduction in the quality of an IT service. Incidents can also include failure of a component that has not yet affected service, but could lead to a service disruption if not addressed. The primary goal of incident management is to restore normal service operation as quickly as possible and minimize the impact on business operations, ensuring that the best possible levels of service quality and availability are maintained.
Service Request: A Service Desk service request is a formal request from a user for something to be provided. This can include various types of requests, such as:
Access to a particular service (e.g., a request for access to a specific software application)
Information or advice (e.g., how to perform a specific task in an application)
Changes to existing services (e.g., changing a password, modifying user settings)
New hardware or software installations
Provision of additional resources (e.g., more storage space, additional user accounts)
Service requests are typically standardized and can often be managed through predefined processes and procedures to ensure timely and efficient handling. The goal is to fulfill these requests quickly and effectively, ensuring user satisfaction and smooth business operations.
The IT service desk is accessible both from the JumpCloud portal and through https://servicedesk.yellow.ai.
Phone Call
File Storage and Management
Google Drive
The default storage limit for each employee is up to 2 TB, which is provided and managed by the IT team.
Employees are permitted to upload and store any type of data in Yellow.ai's platform with the ability to share it with others as per the appropriate authorisation settings.
System Data (Local system)
We kindly advise all employees to regularly perform data backups and upload them to Google Drive every two months to mitigate the risk of data loss and enhance security.
In the event of hardware failure, data retrieval may not be guaranteed. Therefore, we highly encourage your proactive efforts in maintaining regular backups to ensure the safety and availability of your critical data.
Network connectivity
To connect to the organisation's Wi-Fi network, simply select the network name from the available Wi-Fi options on your device, enter the provided password if prompted and click "Connect."
Wi-Fi network name: Yellow.ai
Username: Your Email ID
Password: Your JumpCloud's password
Note: This Wi-Fi network can be connect when you are in office
