Email Service (Google)

Gmail is a free email service provided by Google. In many ways, Gmail is like any other email service: You can send and receive emails, block spam, create an address book, and perform other basic email tasks. But it also has some more unique features that help make it one of the most popular online email services.

A service level agreement (SLA) is a contract between your organisation and your employees, defining the types and standards of services that are offered. SLAs lay out the metrics by which a service is measured, and remedies or penalties to be followed when the agreed-on service levels are not achieved.