IT Asset Management (ITAM)

SCOPE

The IT Asset management (ITAM) is a systematic process of developing, operating, maintaining, upgrading and disposing of assets in the most cost-effective manner (including all costs, risks and performance attributes).

IT Asset Management is a set of business practices that incorporates IT assets across the business units within the organization. It joins the financial, inventory, contractual and risk management responsibilities to manage the overall life cycle of these assets including tactical and strategic decision making.

NEW JOINER 

IT Asset Allocation Procedure

All regular employees are entitled to receive a laptop, charger and access to all IT sites. 

Laptop Allocation Procedure for Regular Employees:

7. We kindly request everyone to perform a physical check of your assets and ensure that they match the records in our IT management tool (ServiceDesk) image shows above for your reference.

EMPLOYEE 

IT Asset Maintenance

  • Employees are expected to diligently maintain their assigned assets in good condition, contributing to the overall longevity and optimal performance of company resources.
  • In the event of hardware failure, the responsibility for data integrity and recovery lies with the IT team, ensuring swift and effective measures to minimise potential data loss and restore operational continuity.
  • Employees play a primary role in preventing physical damage and hardware failure, as they are entrusted with the responsible handling and care of company equipment to ensure its longevity and sustained functionality.
  • In the event of any unexpected response or issue with the equipment, please promptly report it to the IT team for swift and effective resolution, ensuring seamless operations and preventing potential disruptions.

IT Asset Replacement Procedure

Why the replacement of an asset is required?

  • If an asset has exceeded its useful life.
  • It may be time to replace it.
  • If an asset is in poor condition.
  • It may not be worth repairing and replacement may be necessary.
  • If an asset is no longer performing its intended function efficiently, it may need.
Note: In all cases, employees are required to contact the IT team to check eligibility and availability for asset replacement. Upon approval by the IT manager, the asset will be replaced with another one. If the existing device has physical damage, the replacement process remains the same, with the IT team following up on the procedure for replacing damaged parts.

EXIT EMPLOYEE 

IT Asset Recovery

Exit Employee IT Asset Recovery Procedure:

The IT department ensures a smooth and secure recovery of IT assets from exit employees.